Event Operations Manager

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Company Summary: 

LEO Events, an award-winning global brand experience agency, is recognized as a pioneer of innovative, industry-changing practices. Since its founding in 2002, the LEO Events team has showcased unbridled creativity, inventive tactics, and an extremely collaborative approach. Named to Event Marketer’s Top 100 It List for six consecutive years and Chief Marketer’s Top 200 Agencies for five consecutive years, LEO’s work is intentionally entrenched in the latest advancements, research, and data, ensuring that all events – virtual, live, and hybrid – are grounded in efficient and reasonable practices. LEO’s clientele includes national and international brands such as Walmart, AutoZone, and Hilton Hotel Corporation.

LEO Events is proud to be an equal opportunity employer. We don’t just accept diversity, equity, and inclusion; we celebrate, support, and commit to growing it – for ourselves, our clients, our partners, our industry, and our communities. Our corporate office is in Memphis, with additional offices in Nashville, Chattanooga, and Asheville, NC.


Position Summary: 

This position will be a key member of the Operations team, leading the departmental events in Memphis and surrounding areas, which include a mix of Destination Management Company (DMC), local corporate event management, and non-profit events. Working with LEO’s account management, production, creative, and meeting service teams, this position demands extensive customer service skills, professionalism, and a willingness to handle all planning and administrative details of programs and events. This role will also focus on maintaining vendor, hotelier & industry partnerships, client site visits, turn-key program management, and operational support.

The ideal candidate must thrive in a challenging and fast-paced atmosphere where prioritizing and multi-tasking are the norm. Exceptional attention to detail and organizational skills are mandatory. As an integral part of the Ops team, this position will also support company event operations as needed, nationally, with integrated services events. Working in an office setting, the position will entail moderate travel.


Job Responsibilities:
  • Support the Memphis-based Account Executives with all local operations for DMC, corporate, and non-profit accounts
    • Support the AEs with overall DMC positioning within Memphis and our lead sources (MCVB, Hotel Partners, etc.)
    • Manage client goals and objectives; work with client/committee to establish event objectives and operational needs
    • Support logistics and lead and client site visits when applicable
    • Attend weekly Peabody Hotel sales meetings when applicable
    • Support Vendor sourcing, procurement, and logistics
      • Lead annual due diligence meetings and documentation
    • Serve as Clients’ main point of contact when applicable
    • Turn-key execution and operations for events as needed
    • Support Director, Event Operations with departmental reconciliation and coordination with accounting
    • Develop and maintain local vendor and stakeholder relationships – with the support of AEs
  • Effectively service client accounts
  • Coordinate with Human Resources on staffing
    • Consider all resources to staff programs
    • Develop the Operations staff
  • Encouraged to attend industry education & networking events and receptions as requested and available
  • Provide operations support on internal and Chattanooga-based events as needed
  • Other duties as requested


  • Bachelor’s degree from an accredited four-year college or university in a related field.
  • Minimum 5+ years experience industry experience such as previous employment in corporate meetings and events, non-profit events, convention sales or services, destination management, hotel services
  • Candidate should be knowledgeable of market and industry trends


  • Excellent communicator with the ability to influence and persuade across all levels of the organization while exercising a high degree of tact and diplomacy
  • Customer service oriented
  • Strong writing and communications skills
  • Demonstrated creative and critical thinking skills
  • Robust business analytics, relationship management, strategy development, project management, and problem-solving skills
  • Ability to multitask
  • Technically savvy and advanced
  • Professional and positive approach
  • Self-motivated team player
  • Strong computer skills including work with MAC, PowerPoint, Dropbox, Asana, and more
  • Willing to travel (estimated at 10-15%) and work nights and weekends as requested
  • Operate job costed positions onsite as requested


Environmental Conditions and Physical Demands:

Employee required to spend a portion of time remaining in a seated position looking at a computer screen. Employee will be required to do some standing and walking.  Employee will be in a well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.



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